Terms & Conditions

You are requested to read and understand the following Terms and Conditions before proceeding to send booking request from this website.

  • We shall email you the booking details within 24 Hrs of receiving your Booking Submission.
  • In case of non-receipt of above mentioned email, you are requested to contact us at the earliest. Contact details are provided Contact Us.
  • Rates quoted on this website are exclusive of the applicable government taxes, which are presently at Municipality Fees: 10%, Service Charge: 10%, VAT: 5%, Tourism Fee: AED 15 per Single/Double room per night and AED 30 per Suite per night.
  • Any revision in tax, the revised taxes will be applicable.
  • Guaranteed reservations cancelled less than 72 hours prior to the date of arrival and no show will be subjected to a one-night retention charge.
  • Rates quoted are in AED and on per room per night basis.
  • To avoid early departure charge fee, kindly inform 48 hrs before scheduled departure date.
  • Check in time is 14:00 Hrs and check-out time is 12:00 noon.
  • Note that children aged 12 and older are charged the adult rate. Please include them in the number entered in the number of adult’s box.
  • Please do not hesitate to contact us Contact Us, we are at your disposal for any further information you need.

How can I clarify my doubts on reservation procedure?

You may feel free to email your doubts at (for Raviz Center Point Hotel) or (for Hotel Versailles by Raviz). Our 24 Hrs helpline numbers are +971 – 52 – 9095622 and +971 – 52 – 9775144 respectively.

How can I confirm my Booking Request sent from this website?

Within 24 Hrs of your request, we shall communicate with you through email to help you further with all required information.

Which currency do we accept in our structure?

Our accepted currency is United Arab Emirates Durham (AED).

Is it possible to cancel my booking request after submitting it?

You may submit your cancellation request with Booking Order Number at (for Raviz Center Point Hotel) or (for Hotel Versailles by Raviz) to receive complete guidelines regarding the cancellation process. We are also available 24 Hrs on +971 – 52 – 9095622 and +971 – 52 – 9775144 respectively to attend your queries.